Chatbots for Banks - Here’s How Banks Can Cater Customer Needs Better with Chatbots
One thing that surprises me most nowadays is that plenty of businesses are still too busy to incorporate trending technologies into their business model. I am talking about chatbots here.
My friend who just built a three-page website for his wedding added a chatbot in there that acknowledges visitors about the wedding date, layer-by-layer list of functions, and all the delegate who are going to join. It wasn’t an AI chatbot. However, AI-based chatbot development doesn’t cost much nowadays.
On the other hand, a week ago. Yeah, that’s right. It hasn’t been longer than a week. I was on the website of my favorite bank and was looking for some info and details of my account. Well, I got where I wanted to. But, not that easy.
The bank’s website was quite complicated to understand. And, that was exactly when I felt the need and usefulness of AI-powered chatbots in the banking industry. Here are some ways in which chatbots can benefit banks by a huge amount:
1. Chatbots Can Win New Accounts to Banks
What will lend a better experience to your customers than a sweet “hello” message popped up to help them navigate, know how to use a service, and to find the best interest plan according to their needs?
2. Chatbots can Help Customers Save Their Money
Sounds interesting, right? Chatbots can actually help a person know his credit score, balance, and based on that, help them choose the best option to manage that money without any intervention of a human.
3. Customer Support through Banking Chatbots
Calls are slow and visiting a bank itself for tiny assistance is even slower. An Artificially intelligent chatbot is all you need to answer queries and solve problems of your customers in minutes that would have taken a huge amount of time otherwise.
The audience of banks is among the most educated and tech-savvy ones. And I personally believe that the ones that empower their website with chatbot developed by a chatbot development service, will take a speedy growth than the rest.
Bank customers always prefer the option that takes care of their needs fasted. In other words, they like banks that care. And chatbots are a powerful tool to achieve that.